To cancel an order, please email firstname.lastname@example.org. Be sure to include your order number and a message that you want to cancel the order.
If your order has not been processed yet, we can cancel the order without any restocking fee. Please note that orders generally process within 12 hours, so be sure to notify us as soon as possible. If your order has already shipped and cannot be cancelled, please refer to the following section on how to return your order.
To initiate a return, please email email@example.com with your order number and a message indicating which item(s) in the order you wish to return. The time frame in which we can assist you with a return is 30 days for an exchange/refund for general merchandise and 30/60 days for cellphones and tablets. For cellphones and tablets you have the option with in the 30 day period for an exchange or a refund, past that time frame we can assist you with and exchange up to 60 days after the date of delivery.Our customer service team will respond with an RMA number and shipping instructions. In the case of buyers remorse you the buyer will be responsible for the cost of packaging and shipping. Please do not return anything to us without receiving an a RMA number first!
All items must be received back in their original condition and must not be broken or altered in any way. For example, new and unopened items must be sent back new and unopened. If items are returned in any other state than how they were purchased, the return will be treated as buyer’s remorse and you will be charged an 8% restocking fee. Depending on the condition the item is received (i.e. damage to packaging, water damage, intentional damage, signs of use, etc.), we reserve the right to return the item back to you and not issue a refund for the purchase.
Changing an Order:
To make a change to an order, please email firstname.lastname@example.org with your order number and a message indicating the change(s) that are needed. To change an order, we must receive your request before your order is processed, which is generally within 12 hours of receipt. If your order has already been processed, please refer to our Returns policy above.
Let's Sum It Up:
We love what we do and we want to make sure you do too! What we bring you is a genuine passion and an everlasting pursuit to provide you with the ultimate ecommerce experience.
Our mission is to not only meet your shopping expectations but to redefine what online shopping means.
We do this by listening to feedback from our customers. We want to hear what you have to say. Write to us with your concerns or questions at email@example.com and let us know how we’re doing!
Thank you for giving us the opportunity to pursue our crazy ecommerce passion. We couldn't do it without you!